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About my order

Can I order HG products on the HG website?

Yes, you can. Search the item you would like to have and click on the orange 'Order' button. The product is placed in your shopping cart that is top right of the page. Would you like to continue shopping? No problem, the product remains in your shopping cart. If you want to order straightaway, click on 'Check out' and you finish in 2 steps.

 

You come to a page where you can choose from the options:

  • Check out quickly: You go immediately to the payment process
  • Log in: If you have an account
  • Create an account: If you want to create an account

 

In step 2 you can say which payment method you wish to use. You can use iDEAL. Agree to the standard terms and conditions and click on 'Place order' to complete your order. You are linked through to a secure bank environment to complete the payment. When the payment has been completed successfully, you see the confirmation page, you receive an order form by e-mail and the total amount is debited from your bank account.

 

Can I buy HG Products near me?

Yes, you can. If you click on "Points of Sale" at the top of the main menu, you can find the nearest shop that sells HG products. Enter your location on this page. After clicking on "Search" all the shops that sell HG products within a radius of 3 km are listed.

 

Which payment methods can I use?

You can pay safely with IDEAL.

 

Can I have an order delivered to a PO-box address?

No, unfortunately this is not possible.

 

Can I have an order delivered abroad?

No, unfortunately this is not possible.

 

Does my order fit through my letter box?

No, our parcels do not fit through a letter box. The courier rings the bell to hand over the parcel. 

 

When do I receive my order?

After we have received your payment, you receive your order within 2-3 working days.

 

What are the delivery days and delivery times?

Our parcel service delivers from Monday to Friday from 08:30 to 18:00 hours.

 

I completed my order 3 working days ago, but to date I have not received a parcel even though the amount was debited from my bank account.

If the total amount was debited from your bank account and you did not receive anything within 3 working days, we recommend you contact our Customer Services Department by using the contact form or by calling them on +31 (0)36 5494700.

 

Will an order of several items be delivered as one parcel?

Yes. The order is standard sent as one parcel.

 

Can I order an item today and still receive it today?

Unfortunately we cannot deliver your order on the same day. You will receive your order within 2 - 3 working days.

 

Who delivers my order?

The parcel service DPD

 

What does HG do with my name and address details?

We use those details only to send your orders.

 

What does HG do with my e-mail address that I entered during the payment process?

We only use this e-mail address to send an order form after you placed the order and we do not use it for commercial purposes. Did you tick the box for the newsletter? Then you did subscribe to the monthly HG newsletter.

 

Does my order fit through my letter box?

No, our parcels do not fit through a letter box. The courier rings the bell to hand over the parcel.